guarantee
What is the guarantee on purchases?
We GUARANTEE that we are committed to providing our customers with
the highest possible quality product at the BEST PRICE. We GUARANTEE
that your paintings will be exceptional!
What is the difference between your paintings
and less expensive paintings that I have seen offered elsewhere?
You will only receive the highest QUALITY PRODUCTS, best SERVICE
and best PRICES from our company.
Our customers always tell us that we have the best quality products
at the best prices. Please click
here for Customer Testimonials to see what everyone is saying
about our Products and Service.
returns and damages
What if I am not happy with my purchase?
You must email us within 3 days of receipt of merchandise. Pack
your purchase in the original packaging it was shipped in and return
the package insured within 7 days to:
Servus-Internetservice
A-2500 Baden
Please include all the necessary information to process your return
such as your packing slip, the return authorization number and a
note stating the reason for the return. If you do not have the packing
slip, please include a note with your order number, your email address,
the first and last name the order was placed under, and the reason
for return.
Please note that paintings that have been painted for your order
are not refundable. Once approved, the artists will be paid and
refunds cannot be issued for these paintings.
What if my purchase arrives damaged?
All damaged shipments require prior authorization from Servus-Internetservice
before the package is returned and you must contact us within 3
days of receipt of merchandise. Servus-Internetservice will make
arrangements to have the damaged artwork inspected, replaced and
picked up. All original packaging, documentation and shipping materials
must be saved. Unauthorized returns will be refused.
shopping
What if I am looking for a particular painting
that I do not see listed?
We have over 150,000 images available and if you fill out our contact
form requesting the image that you are looking for, we will
be glad to help.
Can you reproduce paintings from my picture?
Yes, we can reproduce an oil painting from any clear picture or
photograph. The prices for custom reproductions and replicas will
be priced according to the size and detail of the subject. You can
contact us with the name of the artist and image, email or regular
mail us the image that you would like replicated.
Can you reproduce the Old Masters?
Yes, we can reproduce the Old Masters. The oil paintings are painted
by the world's finest artists. They are replicas and will look like
the original Old Masters.
Can paintings be reproduced in sizes other
than the size that is listed?
We offer most of the paintings that we sell in other sizes. Please
let us know the image and the size you need, and we would be happy
to quote you a price.
Do you have a catalog that you can mail to
me?
We are direct distributors for over 250 artists. We do not
have a catalog that we can mail since our inventory is changing
daily. We request that you use our website for the images
that we offer, and please also remember that the artists take special
requests.
framing
Can you frame and stretch the artwork for
me?
In general we can do of course, but shipping framed artwork is expensive
and we can only provide stretching and framing assistance to customers
from EU.
ordering
How do I order?
It's easy to order at Servus-Internetservice. If this is your first
time buying something, or if you are sending a gift to someone,
you'll want to place items in your shopping cart and proceed to
checkout through our secured site.
How do I change my Customer Account Profile
information?
Once you are logged in, you can select "My Account" and
your present profile will be displayed for you to make any changes.
What if I forgot my Password?
Not a problem at all! Click
here and we would be happy to send your Password via email
to your registered email address.
How can I pay? Is it safe to use my Credit
Card?
You can safely use your credit card with the service of PayPal which
we offer in our shop.
All prices on our site are listed in EUR. Paypal accepts Amex, Visa,
Master Card.
You also can pay by bank order to our bank acount in Austria.
What if I do not feel comfortable ordering
over the internet?
We encourage our customers to place their orders over the internet
using our secured on-line ordering system.
If you prefer not to use our on-line charging option, not a problem
at all. You can place an order also by mail, fax, or phone.
How long will it take until I receive my
paintings?
All paintings are hand-painted by very skilled artists and take
approximately 3 to 4 weeks to paint. The paintings are worth waiting
for!
Other product might have shorter delivery.
Do you charge sales tax?
Servus-Internetservice is located in Austria. We are required by
law to collect 20% VAT on orders being shipped within the EU.
How do I check the Status of my Order?
Paintings will be ready approximately 3 to 4 weeks from the date
your payment was received. Please check your confirmation email
to see the approximate scheduled completion date.
shipping
Do you ship internationally?
Yes, Servus-Internetservice can ship to any destination in the world.
Can I ship to a different location other
than my billing address?
Yes, not a problem at all. Once you have established an account
with us, please enter the "ship to address" in your Address
Book. Your Address Book keeps your shipping addresses and billing
addresses on file, allowing you quicker service in the future.
How much is shipping?
For all destinations we charge EUR 25,- for packing and freight
How do you ship?
Orders from inside EU are usually shipped via Post Austria, or DHL
and are shipped insured at no extra charge. International shipments
are shipped via DHL.
Can I pick up my purchases at your facility?
Yes, if you live near or are visiting our area, you may pickup your
purchases at our facility. Please call to schedule an appointment
prior to picking up the merchandise.
Servus-Internetservice, A-2500 Baden
What if I want to order multiple paintings
with different shipping addresses?
To accommodate this request you must place separate orders. Add
your selection to the shopping cart and check out for each different
shipping address.
wholesale and quantity
Do you sell wholesale?
Yes, we do. Please contact for
conditions.
Please contact us directly with any other questions or comments
by filling out our contact form.
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